Legal

Terms of Service

By accessing or using MentionFox ("the Service"), you agree to be bound by these Terms of Service. MentionFox provides a software-as-a-service platform for social listening, people intelligence, and outreach automation.

• You must be at least 18 years old to use the Service.
• You are responsible for maintaining the security of your account credentials.
• You retain ownership of all data you upload or generate through the Service.
• MentionFox grants you a limited, non-exclusive, non-transferable license to use the Service for the duration of your subscription.
• We reserve the right to suspend or terminate accounts that violate these terms.
• The Service is provided "as is" without warranties of any kind, express or implied.
• Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim.

Acceptable Use Policy

You agree to use MentionFox responsibly and in compliance with all applicable laws.

• Do not use the Service to scrape platforms beyond their published Terms of Service.
• Do not use the Service for harassment, stalking, or any form of abuse toward individuals.
• Do not use enriched contact data for unsolicited bulk messaging that violates CAN-SPAM, GDPR, or equivalent local regulations.
• Do not attempt to reverse-engineer, decompile, or extract source code from the Service.
• Do not share your account credentials or resell access without an Agency-tier subscription.

Data Processing

MentionFox processes data in compliance with GDPR and applicable data protection laws. All customer data is stored in AWS infrastructure located in Sydney, Australia (ap-southeast-2 region).

• We act as a data processor on your behalf when processing personal data through the Service.
• Data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
• We do not sell, rent, or share your data with third parties for marketing purposes.
• Sub-processors include Supabase (database), Vercel (hosting), and Stripe (payments).

Data Retention

• Active account data is retained for the duration of your active subscription.
• Upon account closure, your data is retained for 90 days to allow for reactivation, after which it is permanently deleted.
• Scan results and enrichment data follow the same retention policy as your account.
• You may request immediate data deletion at any time by contacting support.

GDPR Compliance

MentionFox is committed to compliance with the EU General Data Protection Regulation (GDPR). If you are located in the European Union, you have the following rights:

• Right of Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of inaccurate personal data.
• Right to Erasure — Request deletion of your personal data ("right to be forgotten").
• Right to Portability — Request your data in a machine-readable format.
• Right to Object — Object to processing of your personal data for certain purposes.

Cookie Policy

MentionFox uses only essential cookies required for the Service to function (authentication, session management). We use Umami for privacy-friendly analytics, which does not use cookies or collect personally identifiable information.

• No advertising or tracking cookies are used.
• No third-party marketing pixels or trackers are loaded.
• Essential cookies cannot be disabled as they are required for the Service to operate.

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